How to Build Strong Relationships with Your Patients as a CNA


As a Certified Nursing Assistant (CNA), building strong relationships with your patients is an important part of your job. These relationships not only help to improve the patient experience, but they can also lead to better patient outcomes and increased job satisfaction for you as a CNA.

Strong relationships are characterized by trust, compassion, respect, and open communication. They involve a mutual exchange of feelings, thoughts, and emotions and involve a sense of connection and understanding between the parties involved. Building strong relationships with your patients requires time, effort, and commitment, but the benefits are well worth it.

So, how can you build strong relationships with your patients as a CNA? Here are a few tips:

Show genuine care and concern

One of the most important ways to build strong relationships with your patients is by showing genuine care and concern for their well-being. This means taking the time to listen to their concerns, answering their questions, and providing emotional support when needed. It also means being patient and understanding when patients may be feeling frustrated or anxious. By showing your patients that you truly care about them, you can build trust and create a positive and supportive environment.

Communicate effectively

Communication is key when it comes to building strong relationships with your patients. Make sure to speak clearly and distinctly, and use simple language that is easy for patients to understand. It’s also important to allow patients to speak and express their needs and concerns. If a patient is having trouble communicating, try to use nonverbal cues or ask open-ended questions to encourage them to speak up.

Respect patients’ autonomy

It’s important to remember that patients have the right to make their own decisions about their healthcare. As a CNA, it’s your job to provide information and support, but ultimately the patient should be in control of their own care. By respecting patients’ autonomy, you can build trust and strengthen your relationship with them.

Be reliable

Patients rely on their CNAs for many things, and it’s important to be reliable and dependable. This means showing up for shifts on time, following through on tasks, and being consistent in your approach to care. By being reliable, you can help build trust and establish yourself as a valuable member of the healthcare team.

Foster a positive environment

The environment in which care is provided can have a big impact on patient outcomes and satisfaction. As a CNA, you can help create a positive environment by maintaining a clean and organized workspace, using a positive tone, and promoting an atmosphere of respect and collaboration.

Get to know your patients

Building strong relationships with your patients involves getting to know them on a personal level. Take the time to learn about their interests, hobbies, and families. This can help you connect with your patients on a deeper level and provide care that is more personalized and meaningful.

Provide emotional support

Caring for patients often involves providing emotional support as well as physical care. This can be especially important for patients who are facing chronic illness, disability, or other challenges. By providing emotional support, you can help your patients feel less alone and more supported during difficult times.

Involve patients in their care

Involving patients in their own care can help them feel more empowered and in control of their health. As a CNA, you can help by providing education and information about the patient’s condition and treatment options, and by encouraging patients to ask questions and express their concerns.

Use touch appropriately

Touch can be a powerful tool for building strong relationships with your patients. However, it’s important to use touch appropriately and with the patient’s consent. For example, holding a patient’s hand or giving a gentle pat on the shoulder can be comforting and supportive, but only if the patient is open to it.

Celebrate small victories

Finally, don’t forget to celebrate small victories with your patients. This could be something as simple as a patient taking a few steps on their own or completing a task they thought they would never be able to do again. Celebrating with a small gift, or a simple encouraging word can help build stronger relationships and trust between patients and CNAs.

Building strong relationships with your patients as a CNA can have many benefits. It can improve the quality of care you provide, enhance the patient’s overall experience, and lead to better patient outcomes. It can also increase your job satisfaction and sense of accomplishment, and help you build meaningful and lasting connections with your patients.

So, if you are a CNA looking to build strong relationships with your patients, consider implementing the tips outlined above. With time, effort, and commitment, you can create meaningful and lasting connections with your patients that will benefit both you and them.

Photo by Anna Shvets